Talkswitch 48-CA/CVA manuály

Talkswitch : 48-CA/CVA Uživatelský manuál (243 strany)

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TALKSWITCH 24-CA

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TALKSWITCH 48-CA/CVA

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Copyright Information

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TABLE OF CONTENTS

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II TABLE OF CONTENTS

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TABLE OF CONTENTS III

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IV TABLE OF CONTENTS

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TABLE OF CONTENTS V

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VI TABLE OF CONTENTS

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WHAT’S IN THIS GUIDE?

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Single unit installation

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Networked units installation

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VoIP installation

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Connecting devices

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GUIDE CONVENTIONS

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TALKSWITCH INSTALLATION

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1.3 UNIT FRONT PANEL

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1.4 UNIT BACK PANEL

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1.6 INITIAL CONFIGURATION

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1.7.1 Ethernet connection

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1.7.2 USB Connection

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1.7.3 Serial connection

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1.7.4 Internet connection

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Figure 12: Address book

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1.7.5 File connection

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1.8 CONNECTING DEVICES

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E1 E2 E3 E4

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TalkSwitch Jacks

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Incoming Phone Lines

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Line Splitter

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Extensions 111 and 112

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Figure 21: Dedicated fax line

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Figure 22: Distinctive ring

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1.9.1.1 Ethernet switch

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Figure 27: Memory card

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Figure 28: Memory card slot

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TALKSWITCH CONFIGURATION

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2.1.1.1 File Menu

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2.1.1.2 View Menu

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2.1.1.3 Tools Menu

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2.1.1.4 Help Menu

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Figure 32: Unit tabs

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2.2 SYSTEM INFORMATION

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2.2.2 IP Configuration

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2.2.3 Telephone Lines

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Figure 40: Telephone lines

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2.2.4 Line hunt groups

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section

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2.2.6 Fax information

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2.2.6.1 Dedicated fax line

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Figure 48: Fax information

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Figure 49: Telephone lines

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Figure 52: Telephone lines

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2.2.7 Local extensions

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Figure 55: IP extension

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Figure 57: Phone types

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2.2.8 Remote extensions

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Figure 58: Remote extensions

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2.2.9 Extension ring groups

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Figure 60: Ring groups

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2.2.10 On-Hold/Ringback

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Figure 61: Music port

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Figure 62: Music on hold

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Figure 63: Music file format

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Figure 64: Volume adjustment

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2.3 VOICEMAIL

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2.3.2 Voicemail notification

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2.3.2.1 Dialed notification

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2.3.2.3 E-mail notification

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2.3.3 Global Settings

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2.3.3.1 Voicemail manager

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Figure 78: Mailbox data

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Figure 79: Reset Mailboxes

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2.4 CALL HANDLING

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Figure 81: Modes

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Figure 82: Holiday mode

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2.4.2 Auto attendant

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2.4.3 Telephone Lines

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2.4.4 VoIP Numbers

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2.4.5 Call Cascade

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2.4.5.1 Local extensions

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2.4.5.2 Remote extensions

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If my extension is busy

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If I am away from my desk

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2.5 CALL BACK/CALL BRIDGE

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anywhere around the world

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70 for disabling the

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2.5.2 Prompted call back

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2.5.3 Call bridge

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Figure 103: Hunt group access

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2.6 OPTIONS

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Figure 105: Add user

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2.6.2 Audio Controls

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2.6.3 Transfer Options

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2.6.4 Miscellaneous

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2.6.5 Troubleshooting

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USING TALKSWITCH

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USING AN ANALOG PHONE

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3.2.4.1 Unscreened transfer

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3.2.4.2 Screened transfer

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3.2.6.1 Parking a call

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3.2.8 Using call waiting

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3.2.9 Conference calling

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USING AN IP PHONE

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3.3.3 Hold and transfer

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3.3.3.1 Hold

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3.3.3.2 Unscreened transfer

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3.3.3.3 Screened transfer

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3.3.4.1 Parking a caller

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IN PARALLEL TO TALKSWITCH

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FORWARDING (ANALOG AND IP)

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3.9 MUSIC ON HOLD

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3.10 MODE SWITCHING OPTIONS

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to activate mode 1

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3.11.1 Using call bridge

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3.11.2 Using call back

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CALL DETAIL RECORD (CDR)

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4.2 RETRIEVING DATA

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Figure 114: Log in window

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Figure 116: Dowload CDR

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Figure 117: CDR web interface

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7. Click Start

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4.3 ANALYZING THE DATA

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VOIP INFORMATION

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5.2.2 The router/NAT/firewall

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Figure 124: LAN

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Support

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per location

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5.4 VOIP CONFIGURATION

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5.4.2.1 TalkSwitch Profile

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Figure 130: Codec

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Figure 131: Registrar entries

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5.4.3 VoIP Numbers

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Figure 135: Call handling

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5.5 FAQ

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TROUBLESHOOTING AND

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SUPPORT

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6.1.2.1 The auto attendant

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6.1.2.2 Music on hold

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6.2 SUPPORT

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FUNCTIONS AND COMMANDS

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APPENDIX A 191

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TALKSWITCH AND TELEPHONE

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COMPANY CALLING SERVICES

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TALKSWITCH AND POWER

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INTERRUPTIONS

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SAFETY AND REGULATORY

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INFORMATION

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APPENDIX D 201

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TALKSWITCH ONE-YEAR

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WARRANTY AND RETURN

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SPECIFICATIONS

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Regulatory Approvals

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Analog extension interface

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Analog trunks

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Dimensions (H x W x L)

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Weight 24-CA 48-CA 48-CVA

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COPYRIGHT AND LICENSING

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HOME/OFFICE WIRING GUIDE

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Incoming phone lines

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Residential building

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Using two phone lines

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Connecting to phone lines

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Using one phone line

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To house loops

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Incoming phone lines from

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To TalkSwitch incoming line

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Adding extension block

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Connecting to TalkSwitch

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GLOSSARY

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G L O S S A R Y 223

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G L O S S A R Y 225

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G L O S S A R Y 227

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